fbkk Privacy Policy

fbkk is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any lasting relationship between a betting platform and its players — and that trust begins with transparency about how personal information is handled.

This Privacy Policy applies to all data processing activities carried out by fbkk in connection with the operation of the fbkk.io platform, including account registration, deposits and withdrawals, sports betting, casino gaming, customer support interactions, and promotional activities. It applies to all players regardless of where they are located, with particular attention to players based in Bangladesh.

fbkk operates as an entertainment platform. In handling your data, we act as the data controller — meaning we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those parties act as data processors and are bound by contractual obligations to handle your data securely and only for the purposes we specify.

We encourage you to read this Privacy Policy in conjunction with fbkk's Terms & Conditions and Responsible Gaming Policy, both of which are available on this website. Together, these three documents describe the full framework governing your relationship with the fbkk platform.

fbkk collects the following categories of personal data in the course of providing its services:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where age verification documents incidentally contain such information, in which case only the age-relevant data is processed.

fbkk collects personal data through the following channels and mechanisms:

• Direct Submission: Data you provide when registering an account, completing the KYC process, initiating a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated Technical Collection: Data collected automatically when you access the platform, including IP address, device identifiers, browser characteristics, session duration, pages visited, and clickstream data. This is collected via server logs, cookies, and device fingerprinting technology.
• Payment Processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and cryptocurrency networks when you initiate a deposit or withdrawal. fbkk receives confirmation of successful transactions but does not store full payment credentials.
• KYC Verification Partners: Where third-party identity verification services are used to validate government-issued identification documents, the results of that verification are shared with fbkk in a structured data format. Original document images may be retained by the KYC provider in accordance with their own data retention policies.
• Fraud Detection Services: Behavioural and technical signals may be shared with fraud detection partners to identify suspicious account activity, duplicate accounts, or automated bot behaviour.
• Publicly Available Sources: In limited circumstances, fbkk may verify information you have provided against publicly available records for identity or address confirmation purposes.

fbkk processes your personal data for specific, legitimate purposes. The table below summarises the primary processing activities, the purpose of each, and the legal basis on which we rely:

Where we rely on legitimate interest as the basis for processing, we have assessed that our interests are not overridden by your data protection rights. You may request further information about these assessments by contacting [email protected].

fbkk does not sell, rent, or trade your personal data to any third party for commercial gain. We share personal data only where necessary and only with the categories of recipients described below:

• KYC & Identity Verification Providers: To verify your age and identity during account registration and when processing large withdrawals. These providers are bound by strict data processing agreements.
• Payment Processors (bKash, Nagad, Rocket, Upay, Crypto Networks): To facilitate deposits and withdrawals. Each payment partner processes transaction data according to its own privacy policy and regulatory requirements.
• Fraud Detection & Anti-Money Laundering Services: To monitor transactions and betting activity for indicators of fraud, collusion, or financial crime. Data shared is limited to the signals required for risk assessment.
• Customer Support Platform Providers: To enable live chat and email support functionality. Support communication content may be stored on provider infrastructure in a secure, access-controlled environment.
• Game Studio Technology Providers: When you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, or Spribe, a session token is shared with the relevant studio to authenticate your game session. Game studios do not receive your full personal profile.
• Legal & Regulatory Authorities: In response to lawful requests from law enforcement, financial intelligence units, or courts. fbkk will only disclose data pursuant to a valid legal obligation and will notify affected players where permitted by law.

fbkk uses cookies and similar tracking technologies to operate the platform securely and to provide a consistent user experience. The following categories of cookies are in use:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your preferences within a session, and protect against cross-site request forgery attacks. These cannot be disabled without disrupting platform functionality.
• Security Cookies: Used for device fingerprinting to identify repeat visitors, detect duplicate account creation attempts, and flag suspicious login behaviour. These are a critical component of fbkk's anti-fraud infrastructure.
• Performance & Analytics Cookies: Used to collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where technical errors occur. This data is used to improve platform performance and user experience.
• Functional Cookies: Used to remember your language preferences, display settings, and other personalisation choices between sessions.

fbkk does not use third-party advertising cookies or allow external ad networks to set cookies on the fbkk.io domain. You may manage cookie preferences through your browser settings; however, disabling strictly necessary or security cookies may impair your ability to log in or use core platform features.

fbkk retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status, plus a minimum of 5 years following account closure, to satisfy anti-money laundering record-keeping obligations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of 7 years from the date of each transaction in accordance with financial record-keeping standards.
• KYC Documents: Identity verification documents are retained for the period required by the relevant KYC provider's regulatory obligations, which is typically 5 years post-account closure.
• Support Communications: Live chat transcripts and email correspondence are retained for 3 years from the date of each interaction for dispute resolution and quality assurance purposes.
• Technical & Log Data: Server logs and device fingerprint data are retained for up to 24 months and then automatically purged unless a fraud investigation requires their preservation.
• Marketing Consent Records: Records of your marketing opt-in and opt-out decisions are retained for the lifetime of your account plus 3 years to demonstrate compliance with consent requirements.

Upon the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

fbkk implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data in transit between your device and fbkk's servers is encrypted using industry-standard TLS 1.3 protocols. This applies to all page loads, form submissions, and API communications.
• Encrypted Data Storage: Sensitive data at rest — including payment account references, identity document metadata, and authentication credentials — is stored using AES-256 encryption on secured server infrastructure.
• Access Controls: Access to personal data within fbkk's internal systems is restricted on a strict need-to-know basis. Staff access is authenticated via multi-factor authentication and logged for audit purposes.
• Intrusion Detection: fbkk's infrastructure is monitored continuously for signs of unauthorised access, unusual data queries, and anomalous network activity. Automated alerts trigger immediate investigation by our security team.
• Third-Party Security Audits: fbkk engages independent security professionals to conduct periodic audits and penetration tests of the platform's infrastructure and code base.
• Incident Response: In the event of a confirmed data breach that poses a risk to players' rights, fbkk will notify affected players as promptly as possible, providing details of what data was affected, what has been done to contain the breach, and what steps players should take to protect themselves.

As a player on the fbkk platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact fbkk at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.

• Right of Access: You have the right to request a copy of all personal data that fbkk holds about you. We will provide this in a structured, commonly used, machine-readable format (such as CSV or JSON) upon request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update some information directly through your account settings; for data that cannot be self-corrected, contact support.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Note that erasure requests may be declined where retention is required by law (e.g., AML record-keeping).
• Right to Restriction of Processing: You may request that fbkk restricts the processing of your data while a dispute about its accuracy is resolved, or where you have objected to processing based on legitimate interest pending verification of our grounds.
• Right to Object: You have the right to object to processing of your personal data where we rely on legitimate interest as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a portable format so that it can be transferred to another service provider.
• Right to Withdraw Consent: Where processing is based solely on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

fbkk will not charge a fee for standard data rights requests. Where requests are manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to respond, with written justification provided.

The fbkk platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the fbkk registration and KYC process, and we take all reasonable steps to detect and reject registrations from underage individuals.

If fbkk becomes aware that personal data has been collected from a person under the age of 21 — whether through a failed age verification check, a report from a third party, or any other means — we will immediately suspend the associated account, delete all personal data connected to that account, and refund any deposits made (less any withdrawals already processed), subject to our standard verification procedures.

If you are a parent or guardian and believe that a minor in your care may have created an account on fbkk, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and take prompt action. We treat underage gambling prevention as a serious obligation and cooperate fully with parental concerns of this nature.

fbkk primarily serves players based in Bangladesh and processes the majority of personal data within secure infrastructure. However, some of our third-party service providers — including KYC verification partners, fraud detection services, and game studio technology providers — may process personal data on infrastructure located outside Bangladesh.

When personal data is transferred to service providers operating in other jurisdictions, fbkk ensures that appropriate safeguards are in place to protect the data during and after transfer. These safeguards include:

• Contractual data processing agreements that impose data protection obligations equivalent to those applied by fbkk directly.
• Requirement that third-party processors implement security measures at least equivalent to fbkk's own standards, including encrypted storage and transmission.
• Limitation of data transferred to the minimum necessary for the specific processing purpose.
• Prohibition on sub-processing by third-party providers without fbkk's prior written consent and the execution of equivalent contractual protections with any approved sub-processor.

By using the fbkk platform and accepting this Privacy Policy, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Bangladesh as described in this section.

fbkk sends promotional communications — including bonus offers, seasonal promotions (such as BPL season offers, Eid specials, and Pohela Boishakh promotions), new game announcements, and platform updates — only to players who have explicitly opted in to receive such communications during registration or through their account settings.

Marketing communications from fbkk are sent via email to the address registered on your account, and/or via in-platform notifications visible when you are logged in. We do not send unsolicited SMS messages or use third-party messaging applications for promotional outreach.

You may withdraw your marketing consent and opt out of all promotional communications at any time by:

• Updating your notification preferences in your fbkk account settings.
• Contacting [email protected] with the subject line "Unsubscribe from Marketing".
• Clicking the unsubscribe link included in every marketing email we send.

Opt-out requests are processed within 5 business days. Please note that opting out of marketing communications does not affect essential transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, or responses to your support queries — these will continue to be sent regardless of your marketing preferences.

fbkk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, platform features, or applicable regulatory requirements. When material changes are made to this Privacy Policy, we will notify registered players via email to the address on file and/or via a prominent notice on the fbkk.io platform for a period of at least 14 days prior to the changes taking effect.

The effective date at the top of this document will be updated each time a new version is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. The most current version of this Privacy Policy will always be accessible at fbkk.io/privacy-policy.

Your continued use of the fbkk platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you must discontinue use of the platform and may request closure of your account by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or fbkk's data processing practices, please contact our support team using the details below. All privacy-related enquiries are handled by a designated member of our team and will receive a response within 30 days.

• Email: [email protected] (use subject line "Privacy Enquiry" for fastest routing)
• Live Chat: Available 24/7 through the fbkk.io platform interface
• Response Time: Email queries are typically answered within 24 hours (BST, UTC+6). Privacy-specific requests are handled within 30 days.
• Serving: Players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh

For responsible gaming support specifically, please state "Responsible Gaming Request" in your subject line or opening chat message so that your query is routed directly to our dedicated responsible gaming team. You can also visit our Responsible Gaming page for self-help tools and guidance.